Terms of Service
The plain-language agreement between Kvell and the businesses that use it.
Last updated:
1. The agreement
These terms govern your use of the Kvell platform together with your merchant agreement. If the two conflict, the merchant agreement wins.
2. Your account
Kvell is for businesses. You must provide accurate information about your business and the people behind it, and keep it current. Accounts pass identity and eligibility checks (KYC) before payments are enabled, and may be re-checked while active.
3. Fees
Fees are set out in your merchant agreement and itemised in your dashboard. Rates shown on our website are examples for illustration only and do not bind either party.
4. Acceptable use
You may not use Kvell for unlawful activity, for goods or services prohibited by card-scheme or banking rules, or in a way that harms the platform or other users. We may pause or refuse activity that presents legal, fraud or security risk.
5. Payments, refunds and chargebacks
You are responsible for the goods and services you sell, for honouring refunds you owe your customers, and for chargebacks raised against your payments. Kvell provides the tools to manage refunds and respond to chargebacks; the underlying commercial responsibility stays with you.
6. Availability and changes
We work to keep the platform available and give notice of material changes. Features may evolve; where a change materially reduces the service, your merchant agreement sets out your options.
7. Liability
To the extent the law allows, Kvell's liability is limited as set out in your merchant agreement. Nothing in these terms limits liability that cannot be limited under Turkish law.
8. Ending the agreement
You may close your account at any time; settled funds owed to you are paid out per your agreement. We may suspend or terminate for breach, legal requirement or risk, with notice where the law allows it.
9. Governing law
These terms are governed by the laws of the Republic of Turkey.